Terms of Service

1. Welcome to KerrOS

Thanks for choosing KerrOS. We build tools that help you work smarter, and we want the relationship between us to be straightforward and fair.

These terms govern your use of KerrOS (“the Service”), operated by KerrOS Sweden AB. By accessing or using the Service, you agree to be bound by these terms. If you do not agree, please do not use the Service.

2. Your Account

One account per human, please.

• Valid email required: You must provide a valid email address to create an account.
• Credential responsibility: You are responsible for keeping your login credentials secure.
• Account activity: You are responsible for all activity that occurs under your account.
• Unauthorized access: Notify us immediately at security@kerros.com if you suspect unauthorized access to your account.

Do not share accounts with others, create accounts via automated means (bot accounts), or impersonate any person or entity.

3. Your Data is Yours

This is non-negotiable.

• Ownership: You own your data. Always have, always will.
• No AI training: We do not train AI models on your data. Ever.
• Export anytime: You can export your data at any time, in standard formats.
• Delete anytime: You can delete your data at any time. Deleted data is removed from our servers and backups within 30 days.

We only access your data when: you explicitly ask us to (e.g. for support), we are required to by law, or it is necessary to maintain service integrity.

4. How KerrOS Works

KerrOS-hosted (Cloud)

Our cloud offering runs on AWS infrastructure. Your data is encrypted with AES-256 at rest and protected by TLS 1.2+ in transit. We handle uptime, backups, and patches so you can focus on your work.

Self-hosted

With self-hosted deployments, you run KerrOS on your own infrastructure. You are responsible for security, backups, uptime, and compliance. We provide the software and updates.

5. API Keys

Your Own Keys

When you bring your own API keys, KerrOS acts as a passthrough to the providers you configure. Your keys are never stored beyond the active session. Billing for usage is between you and the provider.

KerrOS-provided Keys

Some plans include KerrOS-provided API keys, or you can purchase usage separately. Usage is metered, and fair use policies apply. Pricing may change with 30 days' notice.

6. Content You Host

You are the publisher of the content you create, upload, or host through KerrOS. Your content must comply with our Acceptable Use Policy.

• Enforcement: We may remove content that violates our Acceptable Use Policy or applicable law.
• Takedown process: We respond to valid DMCA and equivalent takedown requests in accordance with applicable law.
• Illegal content: Content that is illegal — especially child sexual abuse material (CSAM) — will be immediately removed and reported to law enforcement.

7. Plans & Payments

• Free plans: Free plans remain free for as long as they are offered.
• Paid plans: Paid plans are billed monthly or yearly, depending on your selection.
• Price changes: We will give you at least 30 days' notice before changing prices on existing plans.
• Downgrade or cancel: You can downgrade or cancel your plan at any time.
• Refunds: Refunds are handled on a case-by-case basis.
• Taxes: Applicable taxes may apply depending on your jurisdiction.

8. What We Promise (and What We Don't)

We promise to:

• Make our best effort to keep the Service running, secure, and improving.
• Be transparent about how we operate.
• Respect your data and your privacy.

We do not promise:

• That the Service will be error-free or uninterrupted.
• The accuracy of any AI-generated content or outputs.

Our total liability is capped at the fees you have paid us in the 12 months preceding the claim, or SEK 1,000, whichever is greater. We are not liable for indirect, incidental, or consequential damages. Nothing in these terms affects your statutory rights as an EU consumer.

9. Service Evolution

KerrOS is a living product. Features may be added, changed, or retired over time. We will provide reasonable notice for significant changes. We will never remove core data access without at least 90 days' notice.

10. Termination

By you

You can cancel your account at any time. Upon cancellation, you may export your data. After 30 days, your data will be permanently deleted.

By us

• AUP violations: We may suspend or terminate accounts that violate our Acceptable Use Policy.
• Non-payment: Accounts with outstanding payments may be suspended after 14 days' notice.
• Legal requirement: We may be required to terminate access by law.

We will provide notice and an opportunity to remedy the situation, except in cases requiring immediate action (e.g. illegal content, security threats).

11. Disputes

These terms are governed by Swedish law. Disputes shall be resolved by the Stockholm District Court. EU consumers retain the right to bring claims in their local courts.

Before going to court, let's try to sort it out. Reach out to us and we'll do our best to resolve things amicably.

12. Changes to These Terms

We may update these terms from time to time. Material changes will be communicated at least 30 days before they take effect. Continued use of the Service after changes take effect constitutes acceptance of the updated terms.

13. Contact

• Terms: tos+v20260325@kerros.com
• Privacy: privacy+v20260325@kerros.com
• Security: security@kerros.com
• Abuse: abuse@kerros.com